Linguistic and Cultural Mediation

Understanding a question, explaining a need, finding the right words for dialogue. FACEWORK 's linguistic and cultural mediation supports relationships between people, services, and institutions in Turin.

Illustrative image — AI-generated illustrative scene, imaginary people
Image Info · AI

AI-generated illustration. The people depicted are imaginary.

Who we support

  • Local Authorities and Public Administrations
  • Prefectures, Local Health Authorities, CPIA, schools and hospitals
  • Social cooperatives and NGOs
  • Private companies with foreign-born staff
  • Individuals and families in need of language support

Mediation in public services

  • Linguistic support in relations between foreign citizens and public bodies (municipalities, prefectures, local health authorities, social services)
  • Translation and explanation of documents, regulations, rules
  • Accompaniment to offices and institutions to facilitate bureaucratic procedures

Health mediation

  • Accompaniment to medical interviews, specialist visits and emergency rooms
  • Translation and mediation in relationships with healthcare personnel
  • Explanation of diagnosis, therapies and clinical indications

Mediation in Reception Centers

  • Daily support for living together in CAS and communal reception facilities
  • Prevention and management of internal conflicts
  • Cultural interpretation during training activities, meetings with social support staff, and guidance on local services.

Information on available languages

To check the available languages and service methods, contact the cooperative .

How we support the dialogue

Mediation connects words, contexts, and meanings. In reception services, it helps explain a request and understand a step in the process, with attention to mutual respect and confidentiality.

Service organization takes into account the language, scope, and method of intervention. To inquire about availability and prepare a request, contact FACEWORK .

Cohabitation is one of the areas where dialogue counts: read the story of shared home care .

The path inside the cooperative

The service is part of the work of a cooperative that brings together people, skills, and responsibilities.

Get to know Facework · Explore all the pathways · Quality and certifications

Illustrative image — AI-generated illustrative scene, imaginary people
Image Info · AI

AI-generated illustration. The people depicted are imaginary.

Illustrative image — AI-generated illustrative scene, imaginary people
Image Info · AI

AI-generated illustration. The people depicted are imaginary.

Let's talk about this service.

Our team is available for ongoing projects or one-off interventions.

Request information Write an email directly

From the Facework newspaper

Living in a common spaceHousing, Documents, and Work in Italy: A Guide to Finding Your WayReception work, even when it goes unseenAll the stories
Reading options